School Holiday Program Terms & Conditions

ENROLLING A CHILD IN THE GRADES/YEAR LEVELS SPECIFIED

It may be possible for children outside the specified age to enroll in an activity if is partially full, but this is strictly by pre-arrangement and Parents/Guardians must contact the Organiser on 0416232031 to discuss this before making a booking.

School Year Levels are specified for each Holiday Class based on the prior knowledge, fine motor skills and maturity to avoid a situation where children:

• Feel stressed by difficult steps
• Feel bored by steps that are too long for their attention span or that are too easy
• Endanger the safety of themselves and others
• Require such close supervision that the Instructor will not have enough time to assist other students to complete their Activity

If it is found that a child below the specified age has been enrolled in an activity (without pre-arranged permission) and their need for individual assistance is causing concern that the rest of class will not complete their Activity, parents/guardians will be called to pick up their child. In the event a child younger than the specified age arrives on the day without pre-arrangement, they may not be able to participate and refunds will not be given, as this enrolment may have prevented individual or group bookings from others.

RESPECTFUL CONDUCT

All classes provided by WholeArtEd will be run by an Instructor with a valid Working With Children’s Check who has decades of professional teaching experience with children who have a range of behavioral challenges. If, however, a child is exhibiting behaviours that are:

• Disrespectful and disruptive towards the Instructor and/or fellow participants
• Endangering the safety of themselves or others
• Requiring such close supervision that the Instructor will not have enough time to assist other students to complete their activity

they will be moved to a supervised adjoining area and parents may be contacted to pick them up from the class. Refunds will not be given in this circumstance.

PARTICIPANT TRANSFERS & CANCELLATIONS

• TRANSFERS – Bookings are transferable and can be passed onto another child within the specified age range if WholeArtEd is emailed about the transfer and an online registration form has been filled out for the new participant. Please note, some classes include unique or personalised details chosen at the time of booking and we may not be able change/provide these for a child receiving a transferred ticket at the last minute.

• CANCELLATIONS & CREDIT NOTES – (As specific materials may have purchased/imported/prepared in a way that cannot be refunded/reused and Kidsbook charges a fee for each ticket, administartion fee will be deducted in certain specified situations below.)

       ~Cancellations up to 7 days before the class…

will be converted to a credit note towards another WholeArtEd Holiday/Term Class/Party to be used within 12 months.

       ~Cancellations between 7 days – 48 hrs before the class…

will be converted to a credit note towards another WholeArtEd Holiday/Term Class/Party to be used within 12 months. (A 15% admin. fee will apply)

      ~Cancellations 48 or less hours before the class…

will be converted to a credit note towards another WholeArtEd Holiday/Term Class/Party to be used within 12 months. (A 20% admin. fee will apply)

Credit notes/refunds are not given for missed classes where no notice beforehand has been given.

PROVIDER CANCELLATIONS & CHANGES

Classes that do not meet minimum enrolment numbers will be cancelled. We aim to notify Participants of cancellations 24 hours prior to the class date, however, there are certain cancellations that may arise within this 24 hour timeframe:

• In a situation where when only one child is present for a Holiday Activity and all other enrolled students have not arrived due to last minute illness or non-attendance, WholeArtEd will:
  • not run that activity without permission in writing (text or email) from that child’s parent/guardian giving permission for that one child to attend without the presence of other students.
  • Contact parents will be asked to pick their child up as soon as it becomes clear through that other potentially late students are not non-attending.

• In the event that a WholeArtEd Instructor is unable to teach, or other major unforeseen occurrences arise (which has never happened in 5 years),